Right Click Information Technology Ltd.

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SOFTWARE SUPPORT OUR CUSTOMER COMMITMENT

Knowledge-Based ERP and CRM Support

We understand that good support is all about fast answers from deeply knowledgeable people, tools and processes. Right Click Information Technology Ltd. sets itself apart from the competition by offering a knowledgeable, efficient and friendly support team committed to providing care and finding solutions.

Highlights of our ERP & CRM Support Program Include:

A dedicated support team to diagnose and solve issues quickly and effectively

Ability to submit requests via web, chat, email, and phone

Log, update and view your case online

A substantial ERP and CRM knowledge-base library for 24/7 self-service support

Disaster recovery and emergency services

A multi-point support system

Our Mulit-Point Support System 24/7

RAPID RESPONSE

We understand there will be times when you have a critical system issue that must be addressed quickly.

OUR LEAN PROCESS

We understand that the more efficient our solutions are at getting you answers

OUR METHODS

Rapid Answer: Focuses on hot critical needs, and getting you fast, workable answers.

OUR PEOPLE

We know that every software company claims that their people are the best. But when you call their support area,

OUR TOOLS

Our Support tool is one of the finest available on the market today. How do we know this? We not only use is it every day in our business

OUR RESULTS

The best testimony to our support success comes from the voices of our customers. We have kept over 95% of our customers over the last 15+ years. Ask one of our customers today.

Our Support Plan

Unlimited, toll free calls to our Call Center 7:00 AM to 6:00 PM Central Time, during normal business days.

24 hours per day

A 24-hour hotline number for disaster recovery assistance.

Research of problems

Unlimited access to the latest version of the software.

A technologist at heart, Right Click information Technology Ltd. (RCIT) Founder & Chief Executive Officer Mr. Md. Ali Akbar is passionate about how technology can make life simpler—both in the workplace and at home. He brings an infectious energy to work each day, defining company strategy and direction, gaining alignment and ensuring each team has what it needs to execute. His goal is for Progress to be a powerful voice in fueling marketplace transformation.

Md. Ali Akbar

Founder & CEO

"Peter of Up and Running provided my company Voices.com with reliable and consistent service for a number of years, enabling us to rewrite our site from the ground up. Working with Up and Running was key to our growth and assured us the comfort of having web developers at the ready during a time when we didn't have our own developers on staff and required outside support. I recommend both Peter personally and his company Up and Running.really helped us achieve our financial goals.

Md. Jubayer Hossain

Software Development Analyst

Right Click information Technology Ltd. (RCIT) uses many highly-customized online data collection and management tools. Until 2010, we developed our tools exclusively in-house, but by then our needs had outgrown our in-house capacity - both in project size and programming skill requirements. After an unfortunate learning experience with an unreliable and unethical consultant

Md. Tapos Gaus

Business Development Analyst

Right Click information Technology Ltd. (RCIT) The quality of work, communication and attention to detail provided to our company by the team at Up and Running was priceless. Their attention to detail and genuine interest in seeing us succeed were critical factors in helping us to create and foster a caring, dedicated business relationship that promises to yield more opportunities for collaboration in the future."

Md. Mosharraf Hossen

Senior Programmer

I have had the pleasure of working with Up and Running, a custom software development partner of Alliance Data, for many years and can vouch that their technical prowess and work ethic will exceed your expectations. Up and Running is an exceptionally reliable and consistent resource. In fact, they are the most competent and dependable software vendor I’ve worked with in my entire career. From custom PHP in support of complex Drupal systems, to responsive designs, to Apache configuration, to helping our internal and external customers with whatever they might need, Up and Running was a quick call,

Masroor Hasan Himel

Senior Software Developer

SOFTWARE SUPPORT OUR CUSTOMER COMMITMENT

Highlights of our ERP & CRM Support Program Include:

Our Mulit-Point Support System 24/7

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